WWJ Closeup, October 2022

Published On: September 19, 2022By Categories: Irrigation, Pumps and Water Systems, WWJ Closeup

EAN REVES
President, COO
Mitchell Lewis & Staver
Wilsonville, Oregon

BEST ADVICE I EVER RECEIVED?
“Communication is not about what you say, rather how you make people feel.” Communication is so important to relationships. Finding a way to make people feel positive about themselves is the ultimate goal. Viewing our roles as leaders through a lens of empathy will lead to positive outcomes for all involved.

FAVORITE PART OF WORKING IN THE WATER WELL INDUSTRY?
We provide life-essential products and services to our local communities in an industry full of thoughtful, caring, and capable people. The relationships we build are long-lasting and meaningful and we work together to help utilize our most important natural resource in a responsible way.

WHAT ARE YOU HEARING MOST FROM YOUR WATER WELL CUSTOMERS?
While current demand is high, there is a general feeling of the unknown. With the macro forces we see impacting our customers and their customers, cautious optimism seems to be the consensus. After years of a pandemic, supply chain challenges, inflationary pressure, and geopolitical unrest, everyone is looking forward to stability.

WHAT’S THE BIGGEST CHALLENGE FOR YOUR COMPANY?
Employee retention and recruiting remains our biggest challenge. Wage inflation, low unemployment, and remote work have all led to significant hurdles in attracting top talent. Focusing on retention is our strategy—being proactive, listening to employees, and creating a culture that rewards performance and growth.

WHAT DOES THE FUTURE OF THE WATER WELL CUSTOMER-SUPPLIER RELATIONSHIP LOOK LIKE TO YOU?
We believe an elevated customer experience, partnering on shared growth strategies and quality solutions, will become increasingly important to our customers. Innovation in business practices, a commitment to meeting customers how they want to be met, and solving more complex problems than ever before will be critical to our long-term success.

Read the Current Issue

you might also like