LACEÉ DIOR NIVENS
Rex McFadden Co. Inc.
MOST SATISFYING PART OF YOUR JOB?
Seeing our equipment, especially our SkyRex Elevator, going out into the field and seeing it in action while drilling a water well or setting casing. The relationships that come along with speaking with people on the phone is one thing that I have enjoyed more than anything.
HOW DOES FEEDBACK FROM WATER WELL CONTRACTORS IMPACT THE WAY YOU DO BUSINESS?
Knowing what the contractors are looking for and expecting to be in stock is helpful for both parties. If there is an application that is very specific that I know a contractor would be better knowledgeable on than me, then I do not hesitate to call around to ask questions.
GREATEST CHALLENGE FACING SUPPLIERS OF THE WATER WELL INDUSTRY?
It’s not as easy as it used to be to quote items and be able to honor that price for more than 30 days. As we suppliers know, costs have gone up in recent years and contractors have been very understanding as they’ve had to face rising costs of their own too.
HOW HAS THE SUPPLY CHAIN BEEN THUS FAR IN 2023?
Better since the end of 2022 for us. Being able to locate specific equipment has still been tough this year but definitely starting to improve with our industry working together like it is. The continuance of being on the slower side as far as freight goes, we are used to it by now.
ARE MORE WOMEN ENTERING THE WATER WELL INDUSTRY OR ASKING YOU ABOUT THE PROFESSION?
Yes! I’ve been in this industry for 20 years and made some amazing friends in the Texas Ground Water Association and NGWA who are women, and it is never a competition. It feels like we know it can be somewhat of a challenge to be a woman in the industry and we all stick together.
BEST ADVICE I EVER RECEIVED?
It’s okay not to know an answer. Don’t just throw an answer out to have one. You’re not only hurting your customers by supplying the wrong equipment as well as creating downtime for them, but it hurts the reputation of the company.