WWJ Closeup, May 2019

SCOTT BURROUGHS
Vice President
Mather & Sons Pump Service Inc.
Vancouver, Washington

THE BEST ADVICE I EVER RECEIVED?
Sow a thought, reap an action; sow an action, reap a habit; sow a habit, reap a character; sow a character, reap a destiny.

IF YOU COULD CHANGE ONE THING ABOUT YOUR PROFESSIONAL SELF?
Projects where details never end, and project creep is hard to avoid. Along that same vein, I’ve been delegating more, trying to create more time in my day. Finally, one thing I could immediately change would be to work out consistently in the morning to get the blood pumping.

MOST SATISFYING PART OF YOUR JOB?
The relationships our company has built with customers and vendors. They are uniquely productive and enjoyable. We work hard to earn and maintain our relationships. I’m grateful when we see positive customer feedback that reminds us how impactful our work is, and what a great team we have.

WHAT ARE YOU HEARING MOST FROM YOUR CUSTOMERS?
Get out here, we’re thirsty! Regarding business to business, our customers chat with us about minimizing downtime, maximizing efficiency, how to get more water, project safety concerns, budget constraints, availability lead times, product specifications, and understanding the system design.

WHAT EFFICIENT IRRIGATION SYSTEMS HAVE?
Efficiency starts with the customer knowing the value of water. We work to teach that value, which translates into knowing the value of the
quality equipment and services we provide. Then we can help the customer adequately budget for design efficiency and the accompanying return on investment down the road.

THE BIGGEST WATER ISSUE FACING IRRIGATORS TODAY?
Peak water defines a quantity of fresh water consumption greater than that which the water cycle is putting back into the equation. It pertains directly to water and addresses concerns outside of climate change. If you can believe it, NASA measures aquifer levels from space. Check out how they do it on our company website.

WHAT BUSINESS SKILLS HAVE YOU APPLIED MOST SINCE GETTING A BUSINESS ADMINISTRATION DEGREE IN 2002?
Grit, learning, discernment, project management, and just paying attention. I’m the quintessential “multi-hat,” always diving into the
next project and learning. There is never enough an entrepreneur can learn. Lately we’ve been addressing personnel recruitment, training
investments, and sales process improvement projects.