RUSS HACKMANN
Sales Engineer
Webtrol
St. Louis, Missouri
YOUR THOUGHTS ON WATER PRESSURE BOOSTING CHALLENGES?
A big challenge is pumping at a good point on the curve. Particularly when fed by a storage tank, the pressure range of the suction and 
discharge head will both vary. This variance pushes flows to the right or left on the curve, causing unbalanced loads for booster pumps.
WHAT ARE YOU HEARING MOST FROM YOUR CUSTOMERS?
Many states are now requiring multiple years of experience to get licensed to drill or install pumps. It seems few people want to jump in as an apprentice for years. This makes it difficult for them to retire and sell the business due to lack of licensed drillers.
HOW DOES WEBTROL NAVIGATE ONGOING SUPPLY CHAIN ISSUES?
Years ago, Webtrol made a commitment to stocking enough materials and motors to provide for unseen events. This commitment allowed us to minimize shortages.
WHAT DO YOU THINK OF THE LATEST ADVANCEMENTS IN PUMP TECHNOLOGY?
I think that the permanent magnet motors will become a popular option for commercial wells. The government is promoting “green” solutions and the PM motor should become a good option as it is refined and promoted.
WHAT ARE YOU MOST EXCITED ABOUT FROM A PRODUCT STANDPOINT IN 2023?
Remote monitoring of pump systems and storage tanks is becoming a hot topic. Cellular devices are becoming available that can monitor and notify where no power or Wi-Fi is available. Many utilities, pumping stations, and EPA-regulated facilities are requesting remote monitoring to minimize system faults.
THE GREATEST CHALLENGE FACING MANUFACTURERS OF PUMP SYSTEMS?
Finding quality personnel. In this industry, experience creates knowledge. There are so many things to experience that can be learning opportunities. This applies throughout production all the way through sales, customer service, and shipping.