WWJ Closeup, December 2018

LISA RILES
Global Business Unit Director for Residential and Specialty
Xylem AWS
Seneca Falls, New York

THE BEST ADVICE I EVER GOT?
Push your boundaries and get comfortable being uncomfortable. This means that we should always be learning and striving for success. In my career in the water industry, there is never a dull moment. There is still so much to learn with new applications and changes in technologies.

ON MY DESK RIGHT NOW?
There is the Aquavar Solo2 dealer campaign designed to educate our partners about this constant pressure controller, which delivers consistent water pressure with simple setup and operation.

MOST SATISFYING PART OF YOUR JOB?
Developing new products that solve customers’ problems. As our world continues to demand faster communication and data services, there is a need for more information about system operation. How can we optimize efficiency, minimize energy usage, and reduce downtime for our customers?

TOUGHEST CHALLENGE FACING PUMP MANUFACTURERS?
Pump manufacturers are thinking beyond the mechanical hydraulics and focusing on the electronics with variable speed pumping. How pumps communicate to the user and service personnel is becoming more critical.

WHICH INDUSTRY TRENDS HAVE YOU SEEN IN 2018 THAT COULD CONTINUE INTO 2019?
The trend toward smarter pumping systems that optimize operations and save energy will continue as the technology advances along with customer demand for critical information.

YOU’RE AN ADVOCATE OF ONGOING EMPLOYEE TRAINING. HOW DID THIS FORM?
Training is so important for our own employees as well as the industry. As the baby boomers are looking toward retirement, we need to ensure the next generation is receiving the necessary training to fill their shoes.

HOW HAS TRAINING IMPACTED YOU MOST IN YOUR CAREER?
Training has been key to my success, whether it was through universities, on-the-job training through Xylem’s GWT Factory School, or industry-supported training. I have been able to advance my career as I learned about different segments of the water market from residential to commercial to municipal, each with unique customer requirements.

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