WWJ Closeup, April 2019

MIKE HARE
Sales Manager
Heron Instruments Inc.
Hamilton, Ontario

THE BEST ADVICE I EVER RECEIVED?
Be honest and transparent in business relationships.

IF YOU COULD CHANGE ONE THING ABOUT YOUR PROFESSIONAL SELF?
I would have gotten more practical technical training at a younger age. The technical training received in my professional career has always been on the job.

MOST SATISFYING PART OF YOUR JOB?
A happy customer—even if it becomes a difficult situation—knowing we made every effort is satisfying. You can’t please everyone, but they appreciate an effort.

FAVORITE PART OF TALKING WITH ATTENDEES AT GROUNDWATER WEEK OR STATE SHOWS?
Finding out their work experiences, not only with our products, but their day-to-day challenges and needs.

THE WATER LEVEL MONITORING QUESTIONS I HEAR MOST FROM CUSTOMERS ARE . . .
How can I do it quicker, more efficiently, and with the most cost-effective solution?

BEING EFFECTIVE IN WATER TREATMENT MEANS . . .
Being a solutions-oriented company that can think out of the box and be innovative.

YOU’VE BEEN WITH HERON INSTRUMENTS SINCE 2015. WHAT HAVE YOU LIKED MOST ABOUT THE GROUNDWATER INDUSTRY?
It is certainly a different experience after 20 years in the automotive sector, but I like the challenge of understanding the complexity of this market, meeting the users of our products, and growing our brand recognition as a benchmark of quality.